Privacy Policy

Data Controller

OMUGWO LTD

Collected Personal Data

Personal Data We Collect
Depending on how you interact with OMUGWO, we may collect the following categories of personal information:
1. Information about parents, guardians and clients
Full name
Contact details, including email address and telephone number
Home or service address
Information about your childcare or family support requirements
Preferred dates, times and duration of care
Information about household or family arrangements where relevant to providing our services
Emergency contact details
Booking, appointment and service history
Payment and billing information
Communications and correspondence with OMUGWO
2. Information about children and young people Where necessary to provide childcare or family support services, we may collect:
Child's name
Age and date of birth
Gender, where relevant
Address or location for care arrangements
School or nursery details, where relevant
Emergency contact information
Dietary requirements and allergies
Medical, health or care information that is relevant to the child's safety and care
Additional support, behavioural or SEND information where relevant to the services requested
Information provided by parents, guardians, carers or other authorised individuals about the child's needs and preferences
Children's information requires particular care and protection under UK data protection law. 
3. Sensitive or special category information Where necessary and appropriate, OMUGWO may process limited special category information, such as information relating to:
Health or medical conditions
Allergies or medical needs
Disability or SEND requirements
Religious or dietary requirements where relevant to care
Other information requiring additional protection under data protection law
We only collect and use such information where it is necessary for the provision of our services, safeguarding, legal compliance or another appropriate lawful purpose. Special category data is subject to additional requirements under UK GDPR. 
4. Information about childcare professionals and job applicants If you apply to work with OMUGWO, we may collect:
Full name and contact details
Address
Employment and professional history
Qualifications, training and certifications
References
Right-to-work information
DBS or other safeguarding-check information where applicable
Availability and preferred working arrangements
Information relevant to your suitability for particular roles
Payroll and payment information if you are engaged by OMUGWO
Communications and correspondence relating to your application or engagement
5. Website and technical information When you use our website, we may collect certain technical information, such as:
IP address
Browser and device information
Website usage information
Pages visited and interactions with our website
Information collected through cookies or similar technologies, where applicable
The exact information collected will depend on the website features, forms, analytics tools and other services that OMUGWO actually uses.
6. Information you provide when contacting us We may collect information you provide when you:
Complete an enquiry or contact form
Request a quotation or consultation
Make a booking
Apply to join the OMUGWO team
Subscribe to communications
Contact us by email, telephone or other communication channels
Communicate with us through social media or other platforms

Purpose for Collecting Data

OMUGWO collects and uses personal information for the following purposes:
To respond to enquiries and requests for information about our services.
To assess families' childcare and postpartum support requirements and provide suitable care services.
To arrange, manage and administer childcare, nanny, newborn care, postpartum support, SEND support and other family support services.
To communicate with parents, guardians, clients, children where appropriate, and authorised emergency contacts regarding care arrangements.
To ensure that care professionals have the information they need to provide safe and appropriate support.
To manage bookings, appointments, schedules, service agreements and payments.
To recruit, assess and manage childcare professionals and other workers who apply to work with OMUGWO.
To carry out appropriate identity, right-to-work, reference, qualification, safeguarding and other checks where required for a role.
To comply with legal, regulatory, safeguarding, insurance, accounting and other business obligations.
To protect the health, safety and welfare of children, families, clients and care professionals.
To investigate and respond to complaints, incidents, safeguarding concerns and disputes.
To maintain appropriate business, financial and service records.
To improve our services, website, customer experience and internal processes.
To send marketing communications about OMUGWO's services, offers or updates where permitted by law and, where required, with the individual's consent.
To protect the security of our website, systems, staff, clients and services and to prevent fraud, misuse or other unlawful activity.
To establish, exercise or defend our legal rights and manage legal claims.